May Office Announcement

Dear Patients,

We hope that this letter finds you and your families in good health. We at Twohig Dentistry have been anxious to see you!

On Friday, May 8, the governor lifted the order restricting dental care to urgent or emergency procedures only and we began to see patients on May 13. Our staff has been trained on new protocols that are recommended by the ADA and CDC and we are prepared to see you. For the next few weeks, we will see half the number of patients we normally see which will allow us to ensure that the systems that we implemented are effective and efficient. If you have a hygiene appointment scheduled in the next few weeks and it is canceled, the reason is that we are adjusting to better ensure the safety of both our staff and patients. In a previous letter, we mentioned some of the protocols which we are implementing. As a reminder, they are listed below:

- When we confirm your appointment, we will either screen you on the phone or, if you schedule by email, you will receive a screening form via email. We ask that you complete the form and bring it with you to your appointment.
- We ask that you reschedule your appointment if you have symptoms of respiratory infection on the day that you are scheduled.
- We will try and schedule high-risk patients at times when we have fewer patients in the office.
- On the day of your appointment, we ask that you wait in your car until you receive a call or text asking you to come into the office.
- As you come into the office, we will take your temperature and review the questions that you were asked or sent.
- If someone is accompanying you to your appointment, please ask them to wait in the car. If this is not possible, please use social distancing in the reception area.
- Patients will be asked to use a preprocedural rinse prior to your appointment.

In addition to new office implementations, we are diligently following CDC guidelines including wearing face shields and KN95 masks covered with surgical masks during procedures that generate aerosols. We will also change jackets after every patient. Due to the extra protective equipment that we will wear, we ask that you bring a sweater and/or dress warmer than you would for the weather outside as the office will be cooler than usual. Finally, it’s important to note that due to the expense of the additional precautions we are taking there will be a $10.00 PPE fee added to your appointment. If you have any questions, please do not hesitate to call the office at any time.

We look forward to caring for you.

Sincerely,

Mary Rose Twohig DDS and team